Support
Answers to common questions, and a direct line to our team. No login required.
Prefer to write? Use the contact form, or email contact@moncass.com for anything else. Support agents never ask for your PIN, OTP or netbanking password.
Common questions
How do I connect my bank?
Go to Profile → Connected banks → Add bank. Moncass uses the RBI Account Aggregator network, so you approve access on your bank’s own consent screen. We never see your netbanking password.
Is my financial data safe?
Yes. We receive read-only data you explicitly approve, encrypted in transit and at rest. Moncass can never move money, and you can revoke any consent instantly from Consent management.
How do I delete my account and data?
Open Profile → Privacy & security → Delete account, or request deletion on our data deletion page. Your personal data is removed within 30 days.
How does the AI coach help me?
It reads your own income, bills and goals and answers in plain language, so you can see the trade-offs and decide with confidence. For big decisions, always consider your full circumstances.